Boomi Helps Teachers Mutual Bank Streamline Identity Verification
KUALA LUMPUR, Nov 17 (Bernama) -- Boomi, the leader in artificial intelligence (AI)-driven automation, announced that Teachers Mutual Bank Limited (TMBL) has deployed the Boomi Enterprise Platform to streamline compliance operations and create a secure, scalable foundation for future AI-powered innovation.
The transformation enables the bank’s members to update their details across online, branch, and call centre channels in under 60 seconds, a process that previously could take up to three business days and required manual intervention.
“By embedding compliance into the flow of customer service and giving staff the tools to respond faster, TMBL has created a foundation that is proactive, not reactive. That is what modern banking should feel like,” said Boomi Chief Technology Officer, Asia Pacific and Japan, David Irecki in a statement.
Meanwhile, TMBL Head of Enterprise Applications, Anureet Bal said: “We knew modernising our systems was not just a technology upgrade; it was about making everyday banking easier for our members.
“Whether someone is calling the contact centre or logging into their internet banking, their details now update in seconds, not days. That kind of responsiveness was not possible before real-time integration and data orchestration became the norm for us.”
A customer of Boomi for 10 years and previously worked with Boomi to create a better digital omnichannel customer experience, TMBL has used Boomi to unify its legacy infrastructure, integrating core banking, enterprise resource planning (ERP), and third-party systems into a real-time data environment.
As part of the rollout, TMBL implemented Boomi’s application programming interface (API) services to create a single source of truth for customer data, while Boomi API Management enabled secure, scalable integration between banking systems and digital channels.
In addition, Boomi enabled the bank’s RPA toolsets to automate Know Your Customer (KYC) workflows (identity verification), fraud detection, and exception handling, reducing compliance risk and freeing staff to focus on higher-value work.
Looking ahead, TMBL plans to build on its Boomi-enabled architecture to support upcoming anti-money laundering (AML) reform phases that further enrich member engagement.
-- BERNAMA