Commerce Access Wins Double Honours At ACES Awards 2026
KUALA LUMPUR, Oct 16 (Bernama) -- Commerce Access Sdn Bhd (CASB), a subsidiary of Commerce Dot Com Sdn Bhd, has won Asia’s Most Promising SMEs Award at the Asia Corporate Excellence and Sustainability (ACES) Awards 2026.
Its chief executive officer, Afidah Kamaruddin, also received the Emerging Leaders in Asia Award.
The double recognition marks CASB as the only Malaysian company recognised from the Business Process Outsourcing (BPO) industry, with Malaysian companies accounting for only 15 per cent of award recipients.
The Asia’s Most Promising SMEs Award recognises CASB’s growth as a customer experience solutions provider, supported by efforts to strengthen service capabilities, operational performance and sustainable business practices.
In a statement, Afidah said the awards reflected the collective efforts of the organisation in strengthening its capabilities while remaining focused on its people and customers.
She said the company’s progress was driven by its focus on service quality, technology adoption and investment in its workforce.
CASB has enhanced its service delivery through cloud-based platforms, omnichannel communication tools and structured operational processes to help public and private sector organisations manage customer interactions more effectively.
Afidah’s Emerging Leaders in Asia Award recognises her leadership in advancing responsible business practices, workforce empowerment and technology adoption.
Under her leadership, CASB has emphasised employee development, workplace well-being and professional growth, alongside ethical governance, data protection and responsible outsourcing practices.
The latest recognition builds on CASB’s industry achievements, including the Platinum Award for Best Contact Centre Operations at the Contact Centre Associations of Asia Pacific Awards 2025 in Hong Kong.
The company said it would continue to strengthen its digital capabilities and workforce competencies while expanding its contribution to Malaysia’s BPO and customer experience industry.
-- BERNAMA