BYD Energy Storage To Expand After-Sales Service Network

KUALA LUMPUR, Oct 19 (Bernama) -- BYD Energy Storage has built a global after-sales service network covering China, Chile, South Africa, the United Kingdom, the United States, Australia, Japan, Poland and the Middle East, and plans to open new service centres in South Africa and Bulgaria in 2027.

The company said it led global battery energy storage system (BESS) shipments in 2025 at more than 60 gigawatt-hours (GWh), and has delivered more than 650 energy storage projects in total.

“Our global service footprint is tailored to our fast‑growing BESS deployments. Trustworthy after‑sales support underpins the long‑term stable operation of energy storage assets,” said BYD Energy Storage head of global after-sales service, He Dehong in a statement.

The company operates nine operations and maintenance centres worldwide, each covering 2,500 square metres. They handle spare parts storage and allocation, battery repair and maintenance, battery recycling and training for locally hired engineers.

BYD Energy Storage said it commits to responding to service requests within 24 hours, arriving on-site within 48 hours and resolving faults within seven days.

Its service team comprises over 200 field engineers and more than 100 research and development specialists.

-- BERNAMA