Malaysia Leveraging National Fraud Portal In Fight Against Digital Scams

By Kenny Teng Khoon Hock

BANGKOK, Oct 14 (Bernama) -- Malaysia’s National Fraud Portal is a key tool in combating digital financial scams by enabling faster fund tracing and recovery through coordinated action among financial institutions.

Bank Negara Malaysia (BNM) Assistant Governor Dr Norhana Endut said about 95 per cent of fraud and scam cases in Malaysia involved authorised transactions, where victims were manipulated into approving payments.

"Technological advances have made scams increasingly sophisticated, convincing and personalised, while the rapid growth of instant payments has shortened the window for intervention by authorities and regulators," she said on Wednesday.

She was sharing Malaysia’s experience during a panel discussion on “Bangkok Blueprint Implementation: From Policy Frameworks to Tackling Digital Fraud” held at the Queen Sirikit National Convention Centre (QSNCC) here.

Norhana said Malaysia had adopted a multi-pronged approach focusing on prevention, enforcement, recovery, and consumer awareness, supported by stronger fraud detection, information sharing and cross-sector collaboration.

She said the National Fraud Portal provides an automated, end-to-end platform for case reporting, fund tracing and recovery, enabling financial institutions to track money flows across different payment networks.

“The system has reduced the time required to complete fund tracing by 75 per cent and enabled faster detection of new accounts,” she said.

Norhana stressed that effective fraud prevention required coordinated action among banks, telecommunications companies and digital platforms to share intelligence and respond swiftly to emerging threats.

She also highlighted the importance of shared, scalable infrastructure and clear operating protocols to improve coordination while reducing duplication and development costs.

Norhana attended the discussion, held in conjunction with the 2026 IMF-World Bank Group Annual Meetings in Bangkok, to strengthen collective efforts to build a digital financial system that is safe, trusted and inclusive.

The Malaysian delegation to the IMF-World Bank Group Annual Meetings was led by Finance Minister II Datuk Seri Amir Hamzah Azizan.

-- BERNAMA